Network Exposure

What is your target client market?

Our PRIMARY market segment is the small business community. Those companies that do not require a full time IT person on staff. In general, we provide service for businesses with between 1 and 25 computers and no more than 5 servers in a location / store. Each prospective client will be evaluated individually to determine if our services ar

What areas of town do you cover?

Our normal coverage area includes LoneTree,EngleWood,and Highlands Ranch North of the I 25 and E-470 Interchange all the way to and including downtown Denver. Areas beyond those boundaries may incur a travel charge. Talk to us. Service area decisions are made on a case-by-case basis. If you have multiple locations and ONE of them is outside the service area, we will probably cover it. Have a full day of work for us in Boulder or Beyers? We will probably cover it with out a service charge.

Do you service HOME computers?

We do not provide service for HOME computers unless you are an existing business client. We DO service HOME OFFICES, and we provide support for the HOME computers of those clients who have us service their business needs.

How quickly can you help me?

We strive to provide SAME DAY service. Response time is dependent on our workload, and the severity of the problem. We prioritize our client requests on the basis of several criteria, which may move you up or down the list. Here are SOME of the criteria we use: Dead servers take precedence over individual computers. Accounting firms get priority during the Tax season and Retail clients get priority during the Christmas season.

Do you repair printers?

We do not repair printers ourselves. We have vendors that we work with to provide printer repairs (either on-site, or depot). If a printer is under warranty, we recommend contacting the manufacturer for warranty service (we can do this for you if needed). If a printer is old enough to be out of warranty, it is generally better to replace it than repair it. Repair costs often exceed replacement costs.It is only economical to repair higher end laser or color laser units in most cases.

What are your hours?

We accommodate our clients service needs, and as such we do not keep a fixed schedule. We work when our clients need us! We are normally available from 10 AM to 6 PM through the week, but that does not mean that you cannot get service outside those hours. It is normal for us to work evenings and weekends, as many of our services require off hours access.